The Scheduling Specialist greets patients verbally on the phone. Respond to patients in a timely
manner. Provides exceptional customer service, to include courteous, helpful, accurate and
proactive communication and problem solving for patients to insure that their health care is
provided in the most effective and timely manner possible. Schedules all patients’
testing/procedures/admissions; obtains pre-cert/authorization numbers and enters in the
scheduling or registration system; obtains and enters accurate insurance information.
Communicates with ancillary departments, clinic staff and providers, both verbally and